Return and Cancellation Policy

Cancellation by Customer

If you need to cancel your travel service booking, please contact us as soon as possible. Cancellation terms and refund eligibility depend on the timing of your cancellation and the specific service booked.

Cancellation Timeframes

  • More than 30 days before departure: Cancellation fees may apply as specified in your booking agreement. Refund amounts will be calculated based on costs already incurred.
  • 14-30 days before departure: Cancellation fees typically apply. Refund eligibility depends on the specific terms of your booking.
  • Less than 14 days before departure: Cancellation may result in limited or no refund, depending on the service provider's policies and costs already incurred.

Refund Processing

If you are eligible for a refund:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your payment provider
  • Administrative fees may be deducted as specified in your booking agreement

Cancellation by Service Provider

In the event that we or a service provider must cancel a booking:

  • You will be notified as soon as possible
  • We will work to provide alternative arrangements when possible
  • If alternatives are not available, a full refund will be provided

Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.), cancellation and refund policies may be adjusted. We will work with you to find reasonable solutions in such circumstances.

Modifications to Bookings

Requests to modify existing bookings are subject to availability and may incur additional fees. Modification requests should be made as early as possible to maximize options and minimize costs.

Travel Insurance

We recommend purchasing travel insurance to protect against unexpected circumstances that may require cancellation. Travel insurance coverage varies by provider and policy terms.

Dispute Resolution

If you have concerns about a cancellation or refund, please contact us to discuss your situation. We are committed to finding fair and reasonable solutions for all parties involved.

Contact Information

For cancellation requests or questions about this policy, please contact us:

Email: contactus@prozelonttvord.world
Phone: +44 20 3887 3880
Address: Saint Magnus House, 3 Lower Thames St, London EC3R 6HE, United Kingdom

Policy Updates

This Return and Cancellation Policy may be updated from time to time. The version in effect at the time of your booking will apply to your reservation. We recommend reviewing this policy periodically for any changes.